Gee, What's the Matter?
Do other Xtra developers and publishers leave you high and dry once you
We pride ourselves on providing world-class support and information, before
and after the sale. We'll help you choose the right product and help you
get it working too.
Consult our Help Desk for Director-related
information, and much more about our products and other multimedia-related
If you are having trouble using one of our products, please follow these
1. Consult the documentation
that came with the product, such as the electronic user's manual, FAQ
2. Check for other sources of error that do not pertain
directly to the Zeus software, such as your Lingo programming or system
configuration. Try restarting your computer with minimal extensions, make
sure that you have adequate RAM and disk space, be sure the utility is installed
correctly, etc. Consult the trouble-shooting sections of our User
3. Check the web site for Tech
4. Make sure you have the latest version of the software from our
4. Before tearing your hair out, submit
e-mail to our technical support department. or call 732-398-1682.
Be sure to provide your e-mail address and phone number, and specify
the product, your serial number (if applicable), platform, version of Director,
OS version, installed RAM, and the nature of your problem.
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(This page last revised June 11, 1997)